Data we collect

• Contact details you share (name, phone, email) to book visits.
• Address and appliance details to diagnose and quote.
• Messages you send (phone, WhatsApp, email) for support.
• Essential site logs and anonymous metrics to keep the site reliable.

How we use your data

• To schedule visits, confirm bookings, and provide quotes.
• To send service updates and follow-ups about your repair.
• To improve reliability of our website through aggregated metrics.
• To meet legal or safety obligations when required.

Cookies and tracking

We use essential cookies for site functionality, Google Analytics to understand performance, and Google Ads tags to measure which adverts lead to a booking. Analytics and advertising tags stay switched off until you accept them: choose “Essential only” in the cookie panel and no analytics or advertising cookies are set. You can change your choice at any time.

Your choices and rights

• Request access, correction, or deletion of your data.
• Change cookie preferences at any time.
• Opt out of non-essential communications.
• Contact us for any privacy question: ukracltd@gmail.com.